BLUE Care Connect
Dedicated remote technical support to keep industrial automation systems reliable, efficient and operational.
Remote Technical Support
Direct remote assistance for troubleshooting, diagnostics and technical issues affecting industrial automation and control systems.
Specialized Engineering Expertise
Support provided by engineers familiar with PLCs, HMI/SCADA, industrial networks, drives and process control applications.
Operational Continuity
Ongoing technical assistance designed to reduce downtime, resolve problems efficiently and support the long-term operation of industrial plants.
How BLUE Care Connect Works
BLUE Care Connect provides a structured remote support service for industrial automation systems. Through secure remote access, our engineers can investigate technical issues, analyze PLC and HMI/SCADA operation, assist with troubleshooting and support corrective actions.
Assistance is provided according to the selected service level and the conditions of the support agreement.
Service Levels Silver & Gold.
BLUE Care Connect offers two support levels designed to meet different operational needs.
Silver provides remote technical assistance during normal business operations, together with preferential service rates and remote connection software updates.
Gold extends support availability and includes additional services such as control algorithm updates, legacy database support and access to blueCONNECT.
The table provides a detailed comparison of the services included in each level.
Let's Discuss Your Support Needs
Interested in BLUE Care Connect? Contact our engineering team to discuss your installation, support requirements and the most suitable service level.